At Akriti Jewellers, we value your satisfaction and strive to provide you with high-quality jewelry and exceptional service. Please read our return policy carefully before making a purchase.
1. No Returns on Customized Orders
All custom-made, engraved, or personalized jewelry items are non-returnable and non-refundable unless there is a manufacturing defect.
2. Return Eligibility
You may request a return or exchange under the following conditions:
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The item is damaged, defective, or incorrect upon delivery
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The request is made within 48 hours of delivery
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The item is unused, unworn, and returned in its original packaging with all tags, certificates, and invoice
3. Non-Returnable Items
We do not accept returns for:
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Change of mind after purchase
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Items that show signs of wear or damage after delivery
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Products bought during a sale, offer, or promotion (unless defective)
4. Return Process
To initiate a return:
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Email us at info@akritijewellers.in
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Share your order number and clear photos of the item and packaging.
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Once approved, we will guide you on how to return the product safely.
5. Refunds
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Refunds are processed only after the returned item passes our quality inspection.
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Refunds (if applicable) will be credited via the original payment method within 7–10 working days.
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Shipping and handling charges are non-refundable.
6. Exchanges
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Exchanges are subject to availability of the replacement item.
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In case the requested product is unavailable, a refund or store credit will be issued.
7. Shipping Responsibility
The customer is responsible for ensuring the product is securely packed and returned. We recommend using a trackable courier service. Akriti Jewellers is not liable for lost or damaged returns during transit.
8. Contact Us
For any questions or assistance, feel free to contact us:
📧 info@akritijewellers.in
📞 +91-9038337257 / +91-9903658859
Note: This policy applies only to purchases made through www.akritijewellers.in. For in-store purchases, please refer to the showroom’s return guidelines.